Delivery Information

GENERAL PRICING & DELIVERY INFORMATION

£5.95 on orders up to £49.99
Free of charge on orders £50.00 and above
These prices are for U.K. Mainland

We are unable to deliver to BFPO address.

 Delivery to Scotland, Scottish Highlands and Islands, Northern Ireland, UK Channel Islands, Isle of Man: AB13-14, AB30-39, AB41-45, AB51-56, IM, IV4-9, IV10-14, IV16-18, IV20-28, IV30-32, IV36, IV40-56HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 and ZE, may incur an additional postage charge. If you are unsure, please phone our shop on 01234 301005 before buying.

PLEASE NOTE (on larger items): Unfortunately due to our carriers we cannot deliver large items to all areas. This may apply to Highland and Island, Channel Islands, Europe and Northern Island. In the unlikely event that we can not deliver to you, we will inform you.

Direct Deliveries from Supplier

Where a product states direct delivery, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service, this will be stated on each product listing.

Where a product states direct delivery from a brand, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service. Please contact our sales team on sales@bumpngo.co.uk for any queries regarding direct deliveries.

Provided lead times are best estimate at the time as provided by our suppliers and are measured against a standard working week and do not factor in national holidays.

Please note most suppliers are closed between Christmas and the New Year, this means that no direct deliveries will commence until the New Year.

DELIVERY TIME

All items showing as stock will be dispatched and delivered within 1-3 working days. Furniture deliveries may take slighlly longer depending on the method of delivery.

If your items do not arrive within three working days of receiving a dispatch note via e-mail or confirmation via telephone of delivery then please contact us and we will contact the courier.

For furniture deliveries please have help at hand at the delivery address as the driver may need assistance. The delivery will be left on a palette as close to the house entrance as possible (curb side). It is your responsibility to arrange for the items to be taken into the home. The driver is not employed by Bump n Go and so we cannot guarantee they will help.

Goods will be delivered between 8.00am – 6.00pm Monday to Friday.

 

MISSED DELIVERY

If you miss delivery of your order you must respond to the card left by the couriers. If this is ignored the courier will re attempt delivery the next working day. If this re delivery is again unsuccessful, the item will be returned to the couriers depot for further instruction and eventually returned back to Bump n Go. If this occurs then the buyer will be responsible for re delivery charges.

 

WRONG DELIVERY ADDRESS DETAILS

If you provide us with a wrong delivery address and another party signs for your goods, then Bump n Go cannot be held responsible for any loss you incur as a result.

We send all parcels out on a *signed for delivery, this is to protect yourself and us (Bump N Go LTD) against parcels not being delivered correctly. In the case of a delivery which has been *signed for but gone missing at the delivery address, or been requested for the parcel/s to be left in a ‘safe’ place and then gone missing an investigation will be started as this a criminal offence of theft from a property. the driver will be interviewed and go back to your address again to confirm where he left the parcel and then an investigation on the theft of this item will start. A DPD manager will start by asking if you and your neighbours have CCTV on their properties or vehicles to see if there is any footage of the theft from your property and then go from there. The police may also have to be involved. Unfortunately this process can take up to 7-10 working days for this to complete. After this a Denial of receipt letter may be sent to you, you must sign and return it to us within the time scale quoted.

Please note if you have any pre-set settings against your name and address on the DPD app to leave the parcel/parcels in your safe place, we can not be held liable for a parcel going missing. If you do have these settings pre-set please remove them before placing an order with us, otherwise we can not replace the item if it does go missing from your safe place.

*A photo of the delivery taken by the driver currently counts as a signature.

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